Customer Service Representative - Insurance Agency

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Altoona, PA
Job Type
Direct Hire
Jan 04, 2018
Job ID
Customer Service Representative - Insurance Agency
Office location – Altoona, PA
The areas oldest Independent Insurance Agency is seeking an outgoing, client focused customer service representative who is licensed in property and casualty insurance. 
  • **Active Property & Casualty license required or if currently studying for this license test must have ability to take the test in next few weeks
  • Strong computer knowledge and excellent typing skills
  • Excellent customer service experience
  • Must be enthusiastic, confident, outgoing, and highly motivated
  • Strong ability to communicate clearly via written and verbal communications
  • Must be able to multi-task and meet deadlines
  • High School diploma or GED is required
  • Inbound and outbound calls to and from current and prospective insurance customers
  • Assist customers in the insurance application process
  • Explain features, advantages and disadvantages of various policies to promote insurance application
  • Process paperwork via written and electronic communications
  • Focused on personal or commercial lines of insurance
Schedule and Compensation Overview:
  • Monday - Friday 9:00am to 5:00pm
  • Once every 8 to 9 weeks Saturday morning three hour work schedule will be required (1/2 day Friday when on this Saturday morning rotation)
  • Salaried position based on experience plus annual bonus potential
The Agency offered an excellent and extensive benefit package which includes:
  • Medical, Dental, and Vision coverage offered the first of the month after hired
  • 401k with company profit sharing deposits upon eligibly
  • Company paid Life and Disability insurance
  • Eligible to earn paid time off and holiday pay